Proprietor
For the purposes of the General Data Protection Regulation (GDPR) we confirm that the proprietor and operator of the website at pacificears.co.nz (the “Website”) is Pacific Ears New Zealand Ltd, 70 Dickson Road, Papamoa, 3118, New Zealand (“we”, “us,” “our” or “Pacific Ears New Zealand ltd “) which is a company incorporated in New Zealand under GST no 128-038-094. Pacific Ears New Zealand Ltd can be contacted via the contact section on the Website.
Pacific Ears New Zealand Ltd respects the privacy of each user accessing the Website (“you,” “your”) and is committed to protecting your privacy. Pacific Ears New Zealand Ltd has structured the Website so that, in general, you can visit and browse the Website without identifying yourself or revealing any personal information. Pacific Ears ltd ensures that any personal information provided by you to Pacific Ears New Zealand Ltd will be processed in accordance with the eight principles of the GDPR and the Pacific Ears New Zealand Ltd Privacy Policy set out below.
Processing of Personal Data
In accordance with Pacific Ears New Zealand Ltd’s Website Terms of Use, you may contact Pacific Ears New Zealand Ltd via the Website to obtain advice about hearing protection and information about our products and distributors (“Third Party Providers”).
Personal data about you will be collected when you contact Pacific EarsNew Zealand Ltd via the Website or otherwise. When posting queries or requesting information, you will be required to give us certain types of personal information which may include your name, address, telephone number, e-mail address and contact preferences.
Ear impression data
Pacific Ears collects ear impression data solely for the purpose of designing and manufacturing custom hearing protection and communication products. Physical impressions and raw digital scans are retained only for as long as required to complete manufacturing and quality assurance and are then destroyed or deleted. Designed or modelled files created by Pacific Ears form part of our proprietary manufacturing processes and are retained for internal reference only. Pacific Ears does not provide digital ear impression files to third parties.
Purpose Specification
We collect your personal data for the purposes of answering your questions, processing your requests for information, processing your orders and putting you in touch with our distributors. We will not collect additional information about you from other sources, such as public records or bodies, or private organisations.
Specifically, we may use your personal data to communicate with you, provide information to you and provide contact details of Third Party Providers to you pursuant to your requests. Contact with Third Party Providers will be at your discretion. Pacific Ears New Zealand Ltd may also use your contact information to follow up your information requests. You hereby consent to this use of your personal data.
We may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website. From time to time, we may also use your personal data to contact you for market research or survey purposes, but we will always give you the opportunity to opt-out of such market research and surveys.
You agree that if the management of the Website or Pacific Ears New Zealand Ltd transfers to a third party we may also transfer your personal data or other personal data you have provided to us and any other information about you to such third party, provided such third party agrees to observe this policy.
Security of Personal Data
Transmission of data and information via the Website or by e-mail is not a secure or encrypted transmission method for sending your personal data unless otherwise indicated on the Website or otherwise arranged between us. Accordingly, your attention is drawn to the fact that any information and personal data carried over the Internet is not secure. Information and personal data may be intercepted, lost, redirected, corrupted, changed and accessed by other people.
We set security standards to prevent any unauthorised access to your personal data once we have received it and wherever possible we will use adequate software and working procedures to ensure the security of your personal data. To prevent unauthorised access, maintain accuracy, and ensure proper use of personal data, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.
Use of Customer Email Addresses
At Pacific Ears New Zealand Ltd, we value your privacy and aim to be transparent about how we use your personal information, including your email address. We collect email addresses for the following purposes:
- To process and fulfil your orders
- To respond to your inquiries and provide customer support
- To send you important updates about your purchases or our services
- To deliver our newsletter and promotional content
Newsletter and Promotional Emails
When you make a purchase from Pacific Ears New Zealand Ltd, you are automatically opted in to receive our newsletter and occasional promotional emails. These communications may be sent on a monthly or fortnightly basis and will include:
- Updates on our latest products and services
- Helpful tips and advice related to hearing protection
- Exclusive offers and promotions for our customers
We respect your inbox and are committed to providing valuable content without overwhelming you with messages. Our aim is to keep you informed about relevant products, services, and promotions that may interest you.
Opt-Out Option
We understand that preferences may change over time. You can opt out of receiving our newsletter and promotional emails at any time by:
- Clicking the “Unsubscribe” link provided at the bottom of each email
- Contacting our customer service team at [email protected]
- Updating your communication preferences in your account settings (if applicable)
Our Commitment
Pacific Ears New Zealand Ltd is committed to responsible email practices. We pledge to:
- Never spam our customers or flood their inboxes with excessive emails
- Maintain the security and confidentiality of your email address
- Not share or sell your email address to unauthorised third parties
- Comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR)
By carefully managing our email communications, we aim to provide you with relevant and valuable information while respecting your privacy and preferences.
Third Party Websites
Parts of our Website contain links to third party websites not owned by Pacific Ears New Zealand Ltd including those belonging to Third Party Providers (“Third Party Websites”) for your convenience and information. If you use these links, you will leave the Website. When you access a Third Party Website, please understand that we do not control the content of that Third Party Website and are not responsible for the privacy practices of that Third Party Website.
We suggest that you carefully review the privacy policies of each Third Party Website that you visit. This Pacific Ears New Zealand Ltd Privacy Policy does not cover the information practices of those Third Party Websites linked to our Website. Third Party Websites may send their own cookies to users, collect personal data, or solicit personal information. Third Party Websites may operate very different privacy practices to this Website. Links to Third Party Websites on the Website do not imply that Pacific Ears New Zealand Ltd endorses those Third Party Sites or agrees with any of the views or information set out on such Third Party Websites.
Automatic Collection of Data
All networks connected to the Internet communicate in “IP” (Internet Protocol), which is a technical standard that allows data to be transmitted between two devices. “TCP/IP” (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. An IP address is a string of code which identifies your personal computer and tells the Internet that you are connected.
The Website does not automatically store or capture personal data except for logging your IP address. This information is not retained after you have logged off. We do not link information automatically logged in this way by any means with personal data about specific individuals.
Cookies are messages given to an Internet browser by an Internet server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. We may use cookies for collecting information on the Website.
Subject Access Rights
Under the GDPR you have the right to access your personal data which we hold, as well as the right to have incorrect data rectified, or data erased, restricted or transferred, as well as rights relating to automated decision making (including profiling).
Under certain circumstances, you have the right to object to the processing of your personal data.
To make a request relating to any of the above please contact us by addressing the “Data Protection Officer” at the following postal or e-mail address:
Postal address:
Data Protection Officer
14/71 Enterprise Drive
Papamoa 3118
Tauranga, New Zealand
Email: [email protected]
You can also make a request by telephone on 07-5423659.
Requests will be completed within one calendar month of receipt unless they are deemed complex or numerous, in which case completion may take an additional two months.
You will not normally be charged for such requests, however, we reserve the right to charge you under exemptions set out in the GDPR.
We reserve the right to refuse to provide you with a copy of your personal data based on the exemptions set out in the GDPR, but if we do refuse we will give full reasons for our refusal and allow you to challenge our decision.
Feedback
If you have any feedback or questions about Pacific Ears’ use of your personal information or about this online Pacific Ears New Zealand Ltd Privacy Policy, please contact us via e-mail: [email protected].If you send us personal data via e-mail, we will use it to respond to your information request. If you e-mail us or give us your e-mail address, we will keep a record of it. We will not give your e-mail address to any unauthorised third parties. Note that communications via e-mail or otherwise are governed by and subject to Pacific Ears New Zealand Ltd’s Website Terms of Use set out on the Website.
When you e-mail us please remember that the content of your e-mail is not secure and could be intercepted. Accordingly, please keep the amount of confidential or personal information to a minimum and we will do likewise when we reply.
Changes to this Pacific Ears New Zealand Ltd Privacy Policy
Pacific Ears New Zealand Ltd will post any changes to this Pacific Ears New Zealand Ltd Privacy Policy on our Website from time to time. Please be sure to regularly check this Privacy Policy before using the Website. Regardless of any changes, we make to this Privacy Policy, we will always use your personal data in accordance with the Pacific Ears New Zealand Ltd Privacy Policy in place at the time you provide your information and the Data Protection Act 1998 unless you give your express consent for us to do otherwise.