Welcome to our FAQ page for hearing protection products. 
Find answers to questions about payments, custom-made products, and our wide network of fitting points and clinics. 

After placing an order on our website, a member of our customer service team will reach out to you to provide information about a nearby fitting location. You can schedule an appointment at this fitting location to have your impressions taken. Once the impressions are sent to Pacific Ears, we will create your product and ship it back to you. Our standard processing time is approximately 5-7 business days from the receipt of impressions.

Certainly, you have the option to purchase additional filters from our online store within the category of accessories. These filters are available for individual sale, so if you require a pair, kindly order two. Available options include ER Filters, Pro series filters, Pro Impact filters and solid inserts.

Certainly, this option is available at no cost during the initial month after buying, provided that the filters remain in brand-new condition. The PACS Pro models 10, 15, 17, 20, 26 and the Pro Impact are compatible with each other. The PACS Pro31 and Pro27 can also be swapped. However, it is not feasible to switch the PACS Pro27 or the Pro31 to a filter with lower attenuation than Pro27 due to differences in their mold shapes. If you have purchased any of the ER series, you can also swap filters within that series. The ER9, ER15, and ER25 filters are interchangeable. For more information, please get in touch with us.
Explore our complete range of filters: Earplugs Filters, PACS PRO filter series, Ear Plugs Filter, and acoustic filters.

After we receive your ear impressions, our typical production time is about 5-7 working days. Please note that this is not a promise for delivery within a specific timeframe, as our custom hearing protection products are individually shaped and manufactured. This may result in some delays in creating the perfect pair for you, although often it will be quicker. The production time can also be influenced by the volume of orders we are currently processing.

Certainly, transactions can be completed using credit cards and debit cards. After selecting the product you want to buy and placing it in your cart, you can proceed to the checkout area where you can choose to pay with either a credit card or a debit card. It is not necessary to have a PayPal account. Our website offers various convenient payment options such as Stripe, ZIP, and bank transfers. For a full list of available payment methods, please visit our payment options page.

We have a wide network of fitting locations across New Zealand and Australia where ear impressions can be taken. After placing an order on our website, we will provide you with the details of the nearest fitting point. In Auckland alone, we collaborate with more than 20 clinics.
A trained staff member will take your ear impressions and send them to us. The cost of the impressions is included in the product price. Ear impressions are necessary for PACS Pro earplugs, ER Musicians Earplugs, SleepSounds, Swimplugs, MaxBlocks, Custom Sleeves, and our in-ear monitors. If you have any inquiries, please reach out to us via email.

Certainly, that can be done. Kindly email us and we can talk about it further.

Your ear impressions will be stored for 3 years and can be utilised for future orders. Feel free to reach out via email and we may offer a discount on your subsequent purchases.

The SwimFit earplugs we offer are crafted from a buoyant blue or red material, making them easily retrievable should they accidentally fall into the water during insertion or removal. These earplugs provide a secure fit while swimming or surfing, ensuring minimal risk of loss during physical activity. To purchase these SwimFit earplugs, please click here.

Custom SleepSound earplugs can greatly diminish noises such as snoring and traffic, but they cannot completely eliminate all sounds. This is because sound can still travel through the bone structure of your head. You will still be able to hear the smoke alarm and your alarm clock going off. Our sleep plugs are designed to be compact and comfortable for wearing. The sound seal is created in the ear canal. Our SleepSound earplugs can be purchased here.

Our SleepSound earplugs are specifically designed for use during sleep. They are ergonomically shaped to ensure comfortable usage on a nightly basis. Please be aware that sleeping on the side may affect the level of comfort experienced. We advise against using our other earplugs for sleeping, as they may exert pressure on the ear due to being designed for a different purpose.

Our solid ear plugs provide the highest level of noise reduction. A set of earplugs designed for sleep can reduce up to 27-30 dB. The PACS Pro31 and PACS Pro27 filters are the most effective in reducing industrial noise, both classified as level 5 attenuators. It should be noted that it is impossible to completely eliminate all sound, even with custom hearing protection products, as sound can also travel through the bone structure of the head.

Our PACS Pro27 and Pro31 have been tested to meet AS/NZS 1270 standards and are classified as class 5 hearing protectors, which is the highest rating available. To buy a pair of class 5 ear plugs, please order online . If you need help selecting the appropriate hearing protection product for your needs, feel free to get in touch with us.
We also offer bulk discounts for businesses or organisations looking to purchase hearing protection for their employees. Contact us for more information on our bulk pricing options. Remember, protecting your hearing is crucial, so make sure you have the right equipment for the job.

Absolutely, these personalised In-ear monitors are ideal for music listening. The precision and fidelity that they provide will surely leave you in awe. The experience of listening to music with In-ears is distinctly different from using speakers. Our In-ears are also a great choice for performers on stage.

We can reword that question to ask: Are custom In-ear Monitors superior to standard earbuds?
Absolutely. Custom In-ear Monitors are tailored to fit perfectly, enhancing your listening pleasure. This feature also means you won’t need to crank up the volume as high, ultimately protecting your ears.

Our in-ear headphones provide passive noise cancellation, or more accurately, noise isolation. They function similar to solid ear molds when unplugged and can reduce sound by around 30 dB.

Although your custom hearing protection product (earplugs or In-ear monitors) has the potential to last indefinitely, we suggest getting new ear impressions every 3 to 4 years as the contours of your ear canals may alter with time. This will ensure that your custom hearing protection product continues to provide the best fit and protection for your ears. Additionally, regular cleaning and maintenance of your custom earplugs or in-ear monitors will help extend their lifespan and performance. If you notice any discomfort, changes in fit, or decreased effectiveness, it may be time to get new ear impressions and have your custom hearing protection product replaced.

Every item is covered by a 30-day warranty for any issues related to size, and a 12-month warranty for any defective components or build quality. Please refer to our terms and conditions for more information.

Certainly, it is likely that we can help, depending on the situation. Please send us an email detailing your issue and we will provide assistance.

The following serves as a helpful reference, but if you have any doubts, please do not hesitate to reach out to us for advice.
PACS Pro10 – Designed for acoustic musicians and small groups, providing light protection for everyday situations.
PACS Pro15 – Specifically for orchestral musicians and dentists.
PACS Pro17 – Offers versatility for DJ’s, vocalists, sound engineers, and live music enthusiasts. Great for teachers at Daycare as well.
PACS Pro20 – Features an extra high-frequency section, making it ideal for certain drummers and Motorsport enthusiasts. And for louder medical professions like dentists and orthopedic surgeons.
PACS Pro26 – Tailored for venue staff and individuals exposed to high levels of noise for extended periods, recommended for industrial settings. Drummers prefer this level of attenuation.
PACS Pro27 – Best suited for industrial use, motorcyclists, and Motorsport enthusiasts, with a thinner sound tube to help reduce wind noise when wearing a helmet.
PACS Pro31 – Ideal for reducing industrial noise while maintaining clarity in speech. Especially designed for extremely loud low frequency noise like mining and loud ship engines.

It is indeed possible to select a different color for your earplugs, with the exception of Swimplugs. The available color options for Pro earplugs include Fire engine Red, Bright Blue, Custard Yellow, and Black and many more. Have a look at the photos when you choose your product for colour options. Choosing a different color will incur an additional cost of 20 dollars per color. You can indicate your preferred color at the time of placing your order. Our Pro series, ER Musicians Earplugs, Custom Sleeves, and In-Ear Monitors come in a clear color as standard. SleepSounds ear plugs typically come in Yellow, but can also be made in clear at no extra charge. Please note that earplugs for swimming are only offered in blue or re, as the SwimFit is crafted from a special floating material.

Our Pro hearing protectors come with various options available. These include the standard option, as well as options like a hand grip, a cord, and a hand grip with a cord threaded through. Each option, apart from the standard one, will incur an extra cost of 11 dollars (except for the hand grip with cord option, which will have a surcharge of 22 dollars).

Opting for the Standard choice will provide you with earplugs that are discreet and have a flat profile. To remove them, simply push upwards on the skull side of your ear to break the seal and easily take them out.

1-standard-earplugs with filter

The Pro earplugs come with a silicone hand grip at the top for easier insertion and removal. The hand grip may protrude slightly depending on the shape of your ear (8 mm in size).



The Pro earplugs with cord and shirt clip feature a black lanyard that connects directly to the earplug. The cord is detachable for safety and convenience, but should not be used to remove the earplugs from the ears. If you prefer a removal option only, choose the handgrip.

The Pro earplugs with hand grip and cord with shirt clip come with a silicone hand grip that has a hole for the cord to pass through. The cord is also removable for added flexibility.


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