Pacific Ears Ltd. Privacy Policy

Proprietor

For the purposes of the General Data Protection Regulation (GDPR) we confirm that the proprietor and operator of the website at www.pacificears.com (the “Website”) is Pacific Ears Ltd., Po Box 11348, Papamoa, New Zealand  (“we”, “us,” “our” or “Pacific Ears ltd “) which is a company incorporated in New Zealand under GST no 10-2345-118. Pacific Ears Ltd. can be contacted via the contact section on the Website.

Pacific Ears Ltd respects the privacy of each user accessing the Website (“you,” “your”) and is committed to protecting your privacy. Pacific Ears has structured the Website so that, in general, you can visit and browse the Website without identifying yourself or revealing any personal information. Pacific Ears ltd ensures that any personal information provided by you to Pacific Ears ltd will be processed in accordance with the eight principles of the GDPR and the Pacific Ears Ltd Privacy Policy set out below.

Processing of Personal Data

In accordance with Pacific Ears Ltd’s Website Terms of Use, you may contact Pacific Ears Ltd via the Website to obtain advice about hearing protection and information about our products and distributors (“Third Party Providers”).

Personal data about you will be collected when you contact Pacific Ears via the Website or otherwise. When posting queries or requesting information, you will be required to give us certain types of personal information which may include your name, address, telephone number, e-mail address and contact preferences.

Purpose Specification

We collect your personal data for the purposes of answering your questions, processing your requests for information, processing your orders and putting you in touch with our distributors. We will not collect additional information about you from other sources, such as public records or bodies, or private organisations.

Specifically, we may use your personal data to communicate with you, provide information to you and provide contact details of Third Party Providers to you pursuant to your requests. Contact with Third Party Providers will be at your discretion. Pacific Ears Ltd may also use your contact information to follow up your information requests. You hereby consent to this use of your personal data.

We may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website. From time to time, we may also use your personal data to contact you for market research or survey purposes, but we will always give you the opportunity to opt-out of such market research and surveys.

You agree that if the management of the Website or Pacific Ears Ltd transfers to a third party we may also transfer your personal data or other personal data you have provided to us and any other information about you to such third party, provided such third party agrees to observe this policy.

Security of Personal Data

Transmission of data and information via the Website or by e-mail is not a secure or encrypted transmission method for sending your personal data unless otherwise indicated on the Website or otherwise arranged between us. Accordingly, your attention is drawn to the fact that any information and personal data carried over the Internet is not secure. Information and personal data may be intercepted, lost, redirected, corrupted, changed and accessed by other people.

We set security standards to prevent any unauthorised access to your personal data once we have received it and wherever possible we will use adequate software and working procedures to ensure the security of your personal data. To prevent unauthorised access, maintain accuracy, and ensure proper use of personal data, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

Third Party Websites

Parts of our Website contain links to third party websites not owned by Pacific Ears ltd including those belonging to Third Party Providers (“Third Party Websites”) for your convenience and information. If you use these links, you will leave the Website. When you access a Third Party Website, please understand that we do not control the content of that Third Party Website and are not responsible for the privacy practices of that Third Party Website.

We suggest that you carefully review the privacy policies of each Third Party Website that you visit. This Pacific Ears Privacy Policy does not cover the information practices of those Third Party Websites linked to our Website. Third Party Websites may send their own cookies to users, collect personal data, or solicit personal information. Third Party Websites may operate very different privacy practices to this Website. Links to Third Party Websites on the Website do not imply that Pacific Ears endorses those Third Party Sites or agrees with any of the views or information set out on such Third Party Websites.

Automatic Collection of Data

All networks connected to the Internet communicate in “IP” (Internet Protocol), which is a technical standard that allows data to be transmitted between two devices. “TCP/IP” (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. An IP address is a string of code which identifies your personal computer and tells the Internet that you are connected.

The Website does not automatically store or capture personal data except for logging your IP address. This information is not retained after you have logged off. We do not link information automatically logged in this way by any means with personal data about specific individuals.

Cookies are messages given to an Internet browser by an Internet server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. We may use cookies for collecting information on the Website.

Subject Access Rights

Under the GDPR you have the right to access your personal data which we hold, as well as the right to have incorrect data rectified, or data erased, restricted or transferred, as well as rights relating to automated decision making (including profiling).

Under certain circumstances, you have the right to object to the processing of your personal data.

To make a request relating to any of the above please contact us by addressing the “Data Protection Officer” at the following postal or e-mail address:

Postal address:
Data Protection Officer
PO box 11348

Papamoa 3151

Tauranga, New Zealand

Email: info@pacificears.com

You can also make a request by telephone on  07-5423659.

Requests will be completed within one calendar month of receipt unless they are deemed complex or numerous, in which case completion may take an additional two months.

You will not normally be charged for such requests, however, we reserve the right to charge you under exemptions set out in the GDPR.

We reserve the right to refuse to provide you with a copy of your personal data based on the exemptions set out in the GDPR, but if we do refuse we will give full reasons for our refusal and allow you to challenge our decision.

Feedback

If you have any feedback or questions about Pacific Ears’ use of your personal information or about this online Pacific Ears Ltd Privacy Policy, please contact us via e-mail: info@pacificears.com If you send us personal data via e-mail, we will use it to respond to your information request. If you e-mail us or give us your e-mail address, we will keep a record of it. We will not give your e-mail address to any unauthorised third parties. Note that communications via e-mail or otherwise are governed by and subject to Pacific ears Ltd’s Website Terms of Use set out on the Website.

When you e-mail us please remember that the content of your e-mail is not secure and could be intercepted. Accordingly, please keep the amount of confidential or personal information to a minimum and we will do likewise when we reply.

Changes to this Pacific Ears Ltd Privacy Policy

Pacific Ears will post any changes to this Pacific Ears  Privacy Policy on our Website from time to time. Please be sure to regularly check this Privacy Policy before using the Website. Regardless of any changes, we make to this  Privacy Policy, we will always use your personal data in accordance with the Pacific Ears Ltd Privacy Policy in place at the time you provide your information and the Data Protection Act 1998 unless you give your express consent for us to do otherwise.