FAQ

Once we have received your ear impressions our production time is usually around 7 working days. This is not a guarantee for delivery within a certain time frame as all custom made products are uniquely shaped and manufactured so it can sometimes take a bit longer to make a perfect pair for you, but often it will be quicker.

It can also vary depending on the number of orders we have in production.

 

Our ACS Pro27 and Pro31 are AS/NZS 1270 tested class 5 hearing protectors. Class 5 is the highest class. To purchase a set go to our shop.

Your custom product can last indefinitely, however, we recommend new ear impressions are taken every 3/4 years as the shape of your ear canals can change over time.

All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components. For full details see our terms and conditions

Once you have ordered through our website, our customer service employee will contact you with the details of a fitting point close by. You can make an appointment with the fitting point to have your impressions taken. The fitting point will send the impressions to Pacific Ears and we will make your product and send it back to you. Our usual turnaround time is about 7 working days from the moment we receive the impressions.

Yes you can order (extra) filters in our shop under accessories. Filters are sold individually if you need a set, please order two.

 

Yes that is possible and free of charge in the first month after purchase as long as the filters are still in new condition. The Pro 10, 15, 17, 20 and 26 can be interchanged. So can the Pro31 and Pro27. It is not possible to change the Pro27 or 31 to a lower attenuation filter than Pro27 because the mould is shaped differently.  Please contact us for the details.

Yes, we probably can, depending on the issue. Please email us with the problem and we will assist you.

 

We will keep your ear impressions for 2 years and will be able to use them to make further products when you order them. Please send us an email and we probably can give you a discount on your second or following pair.

Yes, that is possible, please send us an email and we will discuss this with you.

The following is a good guideline but If you are unsure please feel free to contact us for advice: info@pacificears.com
Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments
Pro15 – Orchestral musicians, dentists
Pro17 –  Most versatile, DJs, Vocalists, sound engineers, gig-goers
Pro20 – Extra High High-frequency section, ideal for certain drummers and for motorsport.
Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
Pro27 – Best suited for industrial use, motorcyclists and motorsport. The thinner sound tube on the mould to help reduce wind noise under a helmet.
Pro31 – For Industrial noise reduction when speech is also important.

Yes it is possible to choose a different colour for your earplugs (except for Swimplugs).

We have the following options:

  • Fire engine Red
  • Bright Blue
  • Custard Yellow
  • Black

These colour deviations cost an additional 20 dollars per colour. You can choose your colour when you order a product.

Standard our Pro series / ER Musicians Earplugs /Custom Sleeves and In-Ear Monitors come in clear.

Standard SleepSounds come in Yellow but can be made in clear at no extra cost.

Earplugs for swimming are only available in blue because the Swimfit is made of a special floating material.

No, SleepSounds will reduce sounds like snoring and traffic noise substantially but they won’t block out all noise. That is not possible with any custom made hearing protector as sound also travels through eg the bone structure of your head.
We design our sleep plugs so they are small and comfortable to wear. The sound seal is made in the canal. You can order Sleepplugs here.
Our SwimFit is made of a floating blue material. If you drop them when you put them in or take them out of your ears and they fall in the water they will be easily found.
The swimplugs fit securely in your ears when you are swimming or surfing so you don’t need to worry of loosing them when you are active. You can order Swim plugs here.